Customer Service Options
🤝 How to Get Support
We’re a small but passionate team doing our best to provide you with maximum value at a fair price.
There may be more of you than there are of us — and that’s exactly what inspires us. It means we’re building something that truly matters. 💛
While we strive to respond quickly, we may not always be able to reply immediately.
Please be patient — we’ll always get back to you as soon as we can.
To help you get answers quickly and keep moving forward, we’ve put together all available support options below:
🧩 Our Support Model
🔍 Documentation and AI Assistant (self-service)
Use the built-in search in our docs — we regularly update it with solutions to common questions.
Our AI assistant is available 24/7 inside the platform. It can help with errors, explain features, and connect you to a live agent if needed.
🏠 Latenode Community Forum
The Latenode Community Forum is our primary support channel.
You can post questions, report issues, and share feedback publicly.
We actively monitor the forum, and it’s the fastest way to get a response — both from our team and the wider community.
By asking questions there, you also help others facing similar challenges.
💬 Discord Community
Our secondary channel for real-time conversations, quick questions, and idea-sharing.
It’s informal and great for live discussions with both our team and other users.
Please use email only if you're unable to access your account or facing a critical issue:
📝 Request Format
If you want us to help fast — help us help you.
When reaching out, please include:
- A clear description of the problem
- What you expected to happen vs. what actually happened
- Steps to reproduce the issue, if possible
And whenever you can, attach:
- 📷 Screenshots
- 🎥 Screencasts
- 🔗 A link to the scenario where the issue occurred
The more context you provide, the faster (and more accurately) we can assist you.
🕒 Response Time and Availability
- Our support team is available Monday to Friday, from 10:00 to 22:00 (Central European Time)
- On weekends, we respond when possible
- Average response time is a couple of hours, though it may be slightly longer during peak times. Thank you for your patience 🙏
💎 Priority Support — for Higher-Tier Plans
If you’re on one of our higher-tier plans, you receive priority responses and real-time assistance with minimal wait time.